1. Introduction

Welcome to uContents ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our social media management platform and related services.

By using uContents, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Information You Provide Directly

• Account Information: Name, email address, password, and profile information when you create an account
• Payment Information: Billing address, payment card details (processed securely through our payment providers)
• Content: Posts, images, videos, and other content you create or upload through our platform
• Communications: Information you provide when contacting our support team

2.2 Information from Third-Party Platforms

When you connect your social media accounts (including but not limited to Facebook, Instagram, Google/YouTube, and TikTok), we collect:

• Profile Information: Name, profile picture, email address, and user ID from the connected platform
• Account Data: Page/channel information, follower counts, and account settings
• Content Data: Posts, media, comments, and engagement metrics as permitted by each platform's API
• Authentication Tokens: Access tokens required to perform actions on your behalf

2.3 Information Collected Automatically

• Device Information: Browser type, operating system, device identifiers
• Usage Data: Pages visited, features used, time spent on the platform
• Log Data: IP address, access times, referring URLs
• Cookies and Similar Technologies: See our Cookie Policy section below

3. How We Use Your Information

We use the collected information for the following purposes:

• Service Provision: To provide, maintain, and improve our social media management services
• Content Management: To schedule, publish, and manage content across your connected social media accounts
• Analytics: To provide insights and analytics about your social media performance
• Communication: To send service updates, security alerts, and support messages
• Personalization: To customize your experience and provide relevant features
• Security: To detect, prevent, and address technical issues and fraudulent activities
• Legal Compliance: To comply with applicable laws and regulations

4. Data Sharing and Disclosure

We may share your information in the following circumstances:

4.1 With Your Consent

We share information when you explicitly authorize us to do so.

4.2 Service Providers

We engage trusted third-party service providers to perform functions on our behalf, including:

• Cloud hosting and storage providers
• Payment processors
• Analytics providers
• Customer support tools

4.3 Social Media Platforms

When you use our services to publish content, we transmit your content to the respective social media platforms (Meta/Facebook/Instagram, Google/YouTube, TikTok, etc.) according to their APIs and terms of service.

4.4 Legal Requirements

We may disclose information when required by law, legal process, or government request, or to protect our rights, privacy, safety, or property.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

5. Third-Party Platform Data Usage

5.1 Meta (Facebook & Instagram)

When you connect your Facebook or Instagram account, we access data through Meta's Graph API. We use this data solely to provide our services, including content scheduling and analytics. We do not sell Facebook or Instagram user data to third parties. Your use of Facebook/Instagram features is also subject to Meta's Privacy Policy.

5.2 Google (YouTube)

When you connect your Google/YouTube account, we use Google's API Services. Our use and transfer of information received from Google APIs adheres to the Google API Services User Data Policy, including the Limited Use requirements. Your use of Google features is also subject to Google's Privacy Policy.

5.3 TikTok

When you connect your TikTok account, we access data through TikTok's API. We use this data solely to provide content publishing and analytics services. Your use of TikTok features is also subject to TikTok's Privacy Policy.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes described in this policy. Specifically:

• Account Data: Retained while your account is active and for a reasonable period thereafter
• Content: Retained until you delete it or close your account
• Analytics Data: Aggregated data may be retained for longer periods for statistical purposes
• Legal Records: Some information may be retained longer to comply with legal obligations

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of your personal data
• Correction: Request correction of inaccurate data
• Deletion: Request deletion of your personal data
• Portability: Request your data in a machine-readable format
• Objection: Object to certain processing of your data
• Restriction: Request restriction of processing
• Withdraw Consent: Withdraw consent where processing is based on consent

To exercise these rights, please visit our Data Removal Request page or contact us using the information below.

8. Data Security

We implement appropriate technical and organizational security measures to protect your personal information, including:

• Encryption of data in transit (TLS/SSL) and at rest
• Regular security assessments and penetration testing
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

• Maintain your session and remember your preferences
• Analyze usage patterns and improve our services
• Provide security features

You can control cookies through your browser settings. Note that disabling cookies may affect the functionality of our services.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers, including standard contractual clauses and adequacy decisions where applicable.

11. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us immediately.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at: